This website is hosted on a secure server, you can therefore be confident that your details are held safely. Once your order has been processed the details are removed from the site, other than the parties involved in the handling process of your order we will not pass on any of your details to a third party.
By using the term ‘we’ this means Fabb Beds who are the owners of fabbeds.co.uk website and by using the term ‘you’ this means you the buyer.
102 /104 Kirkgate Wakefield WF1 1TB
We reserve the right to change these terms and conditions from time to time, without notice and the amended terms will be posted on our website.
Access to and use of www.fabbeds.co.uk (the website) is free of charge and by using this website you are fully accepting the disclaimers, terms and conditions used in this notice. You must stop using this website immediately if you disagree with any of the terms and conditions stated.
Whilst we attempt to make sure that the information on this website is correct, we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on this site. In addition, whilst we try to make sure that all prices on our website are correct, inaccuracies, errors or omissions may happen. If we discover an error in the price or an inaccuracy in the description of the goods you have ordered we will inform you as soon as possible and give you the opportunity of re-approving your order at the correct price or cancelling it. You will receive a full refund if you have paid for the goods and subsequently decide to cancel.
On some occasions, we may have to refuse your order, we reserve the right to do so, and will inform you immediately of this decision which mean there will be no binding contract between us.
Fabb Beds is a leading independent retailer of branded products. Please be aware that each of the various trademarks, product names, company names and corporate identities represented on this site are the property of their individual companies.
Use of our website
You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.
You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website. You may not use the content of the Website for any commercial purposes whatsoever.
Your credit/debit card details will be encrypted by PayPal Payment Pro, an independent secure server, certified to accept credit or debit card payments online to minimise the possibility of unauthorised access or disclosure, making your details safe and secure.
All major credit/debit cards are accepted for payment, this is a secure website. We use Internet standard SSL encryption technology to scramble your sensitive data when you transmit it to us. All credit card numbers are wiped from our computer database following payment.
The confirmation stage sets out the final details of your order. When you submit this, we will then send an email with your order acknowledgement which details what you have ordered, please note that this does not constitute an acceptance of your order from us.
Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we will contact you by email or by telephone.
Delivery charges may apply depending on your location and choice of delivery method. The rate applicable for the delivery charge will be calculated at the date you place your order. For more information on delivery arrangements see delivery information.
In the case of goods that are made to order (known as ‘bespoke’) your acceptance of the order takes place at the point at which we confirm our acceptance, please note that different cancellation rights apply to ‘bespoke’ products. Once these products have been delivered they cannot be returned unless they are damaged or deemed as faulty, this does not affect your statutory rights.
The description of the Goods will be as specified within the Order.
You should be aware that all sizes given are approximate and the stated bed and mattress sizes refer to the sleeping surface only. Mattress sizes may vary slightly from their stated dimensions due to manufacturing tolerances
Tension grading is for guidance only. The grading is based on manufacturer recommendations however this cannot accommodate personal preference which can be determined by factors such as weight, and physical differences.
When placing a mattress on a bedframe please note that there may be a gap around the edges; this is to allow for bedding to fit and also to enable the user to rotate the mattress.
All mattresses are factory sealed immediately after production in protective packaging and should be aired in a well ventilated room upon opening. It is quite normal for there to be an initial 'new' smell from the treatments used on them before packing. This is not harmful and no cause for concern. We recommend pulling back sheets daily and leaving windows open to help dissipate any residual odours. This may take a few days or several weeks.
Laminate Flooring sliding - Beds placed on laminate flooring may slide depending on the surface and the bed type. It is the customers responsibility to ensure the bed is secure and stable once assembled. If the bed has central support bars these, along with the main bed feet must be secured so as not to slide (use a rug or foam pads under the pressure points). If the bed frame collapses due to the central support failure then the manufacturers guarantee is invalid.
All products are guaranteed for 12 months from the date of delivery and that guarantee states:
That the goods will be of satisfactory quality
Fit for the purpose they were supplied
They will be free from material defects
Comply with all applicable and regulatory requirements for selling of Goods in the United Kingdom
The guarantee covers normal domestic home use and does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence, commercial use or failure to follow the care guidelines or any alteration or repair carried out without our permission.
We strongly recommend the use of mattress protectors on all mattresses as your guarantee will be invalid if the mattress is stained / soiled.
If you inform us that the goods have breached the Guarantee, we will ask for photographic evidence and may arrange an inspection to verify this. Following the inspection if no fault is found you may be responsible for the inspection, fee this will be discussed individually.
If no fault is found you will be informed, and no further action will be taken. In the event of a fault being found the Goods will be repaired or replaced free of charge, we may (if we choose) provide a refund. We will require the damaged parts to be returned to us, we will try and arrange the collection and delivery of the replacement for the same day but it cannot be guaranteed.
Some manufacturers offer extended guarantee/warranties which are subject to their own terms and conditions, stated on their guarantee paperwork.
Product Specification and Accuracy of information
Any photographs, illustrations, sizes and/or product description we use are produced solely to provide you with an approximate idea of the Goods. All Goods are manufactured within the standard industry measurement tolerances.
All Goods are purchased and supplied, on the understanding that there may be slight colour or shade variations, particularly with natural products such as wood and leather. Colours may also change with age and exposure to sun and other climatic conditions.
The illustrations and colours are representative only.
All items are subject to availability.
All details, specifications and prices are accurate at time of publication, but may subsequently change. While we make every effort to ensure that the items shown are as close as possible to the actual specification and size, there may be slight variations due to the nature of the product.
It is your responsibility for checking the dimensions of your bed or mattress, we cannot be held responsible for customers ordering the wrong size.
Delivery will be made to the delivery address specified on the Order and any changes to a delivery address must be supported by documentary evidence. You must notify us at least 72 hours prior to delivery of any delivery amendments. Any amendment however small may lead to an increase in lead-time or change of delivery date. A final delivery charge will be confirmed before your order is placed.
All items purchased online are eligible for free delivery within mainland UK. Some post codes may be subject to a delivery charge, we will notify you if this is the case. We may be unable to deliver to some locations please contact us for more information
It is your responsibility to ensure there is adequate space at the delivery address for the delivery to take place, please check the measurements of the goods you are buying. If we cannot make delivery as the space is too restricted or it is impossible due to health and safety requirements then we will consider this to be a failed delivery. You will agree to pay our additional fees for rearranging delivery on your behalf and also for the storage of goods until this arrangement can be made. You will at this point have the choice of re-arranging the delivery of your goods including the additional costs of re-delivery and storage. If as a result you decide to cancel your order we will refund the cost of your goods less the delivery fee. In the case of made to order (’bespoke’) beds and mattresses these cannot be cancelled and an arrangement for re-delivery including any extra costs we incur on your behalf will be confirmed with yourself.
Smaller items will be delivered by a 1-man to the door service, if you require an upgraded service to room of choice this is possible subject to a £25 upgrade fee and can be arranged upon request.
Standard delivery is a 1-man delivery to your door only. If you live in a flat or apartment delivery shall be made to the lobby of that block. Once delivery has been made the ownership of title passes to you and we will not be held responsible for loss or damage to the goods from that point.
Larger items will be delivered by a 2-man service, who where practicable will deliver to the room of choice. The delivery company will text a 3-hour time slot after 6pm on the day before intended delivery.
Where delivery is being made by our 2-man room of choice service, reasonable attempts to deliver goods to your room of choice within the delivery address will be made, this is providing that it is safe and practical to do so, if the delivery team reasonably consider that delivery to the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record this concern on the delivery document. Once you are aware of these factors you may still decide to go ahead with your delivery, we will not be liable for any damage caused to the goods or your property as a result of an attempted delivery on your instructions.
Delivery will be made to the address specified when you complete the order and a final delivery charge will be confirmed before your order is processed.
If an item is temporarily unavailable or has a longer lead-time, then you will be contacted with the choice of an alternative or a revised delivery date.
Your delivery can be made by different carriers depending on your location, the brand chosen, the size of the item you order and the speed with which you wish to receive it. For further information on delivery arrangements and prices see delivery information or contact our customer services on 01924 210664.
Whilst we make every effort to deliver most items within 30 days of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We cannot be liable for any loss of wages or any costs either directly or indirectly which result in a delay in delivery. We will contact you to let you know if we are having any problems getting an item to you. We cannot offer any financial compensation when deliveries are delayed.
A signature is required at delivery. By placing an order, you are authorising us to accept a signature from another person on your behalf, if you are not present at the time of delivery. Ownership of an item will not pass to you until we have delivered the item to you. When an item is delivered, risk of damage to or loss of the item passes to you.
We reserve the right to charge a re-delivery fee to cover delivery costs if there is no one present on the agreed delivery date.
We have no facility for the collection and disposal of your old bed or mattress if you are outside of our local catchment area. If delivery is within a 40 mile radius of our stores in the Doncaster or Wakefield we may be able to take away your old bed & mattress for a fee of £25.00
In exceptional circumstances, a product may arrive suffering minor wear and tear from the shipping process, or even a minor defect that occurred at the factory. It is important that you report any damage immediately upon delivery by noting it on the delivery paperwork and emailing us on firstname.lastname@example.org or calling our customer services department on 01924 210664
Where you have ordered multiple items from us, we may need to make more than one delivery to you. This is particularly the case where Goods are delivered directly from the supplier. Where this is necessary we will not charge you extra delivery costs for this.
We advise you to only dispose of your old goods following the acceptance of delivery of your new goods.
Cancellation and Returns
Under the Consumer Contracts Regulations of 2014, you are entitled to cancel your contract, but only if you exercise this right no longer than 14 days after the day on which goods are received. This is the statutory cooling off period. After this period has expired there is no right to cancel.
Under UK law, the statutory cooling off period has certain exclusions:
Bespoke or made to order items. These are goods that have been ordered to your unique and exact specifications for example an extra-long mattress. If you have selected a colour from a range and the product is hand-made this does not make your product bespoke.
Self-assembly items that have been partially assembled. The following items are excluded due to hygiene reasons:
Pillows, duvets or mattress protectors that been taken out of their sealed packaging.
Mattresses or divans that have been removed from the original packaging or slept on
The above clauses do not apply if the items in question are found to be faulty.
Intention to cancel must be notified by emailing email@example.com or calling Customer Services on 01924 210664
You can also write to us at:
102 /104 Kirkgate Wakefield WF1 1TB
The goods must be unused and in their original condition and made available for collection at a time agreed by Mr-Mattress Customer Services.
If you decide to cancel after receipt of the items there will be a charge of £65 to cover the cost of return and re-handling, this will be deducted from the refund amount.
Cancellations made after the item has been dispatched or on the day of agreed delivery, will incur a charge of up to £65.
Goods must be returned to us in the same condition they were in at the time of delivery. Items which are not adequately packaged at the time of collection may not be collected and an additional charge of £65 may be imposed to cover cost of the failed collection.
A deduction may be made if the value of the goods has been reduced due to any soiling or wear and tear due to you handling the goods more than necessary.
Refunds of the goods less the collection charge will be issued within 14 days of return of goods to our distribution warehouse and after we have inspected them for damage.
For smaller goods such as pillows, mattress protectors and duvets, you the customer shall be responsible for returning the goods, and cost of return, to us via a carrier or postage method you choose. These should be returned to us unused and in their original packaging. A £5 re-stocking and handling charge will occur per item which will be deducted from your refund amount once the goods are received and inspected.
Goods must be inspected on delivery and refused if damaged. If the packaging has been damaged please ask the drivers to note this on their paperwork before signing for your items. If the product does not appear to be damaged on arrival and upon unwrapping you discover any faults you must contact us within 14 days. This will enable the returns process to be more swift and efficient.
If the goods we have delivered are incorrect or faulty, we will organise collection and we will replace the item free of charge as soon as possible.
We reserve the right to withhold all or part of your refund if items are returned damaged.
Mattresses can only be returned if they are unopened. Mattresses which have been slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.
In the event that you do not comply with the above obligations, we may require payment from you of all costs reasonably incurred by us which may include but is not limited to wasted collection journeys or the cost of any Goods which you have damaged or lost
We will always try to provide replacements parts for damaged items as quickly as possible. However replacement parts are not always available on a next day delivery even if the original item purchased was. GFW replacement items will usually take approximately 3 to 5 working days. In all cases you will need to provide images of the damaged part(s) before we can proceed with replacements.
We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website. The total liability of this agreement shall be limited to the price paid for the products.
These terms and conditions do not exclude our liability if any to you for personal injury or death resulting from our negligence and do not affect your statutory rights.
This website must not be used for any purpose that may be unlawful including interfering with another person’ use of this website, making, transmitting or storing copies of materials protected by copyright within this website without permission of the owner. We will do our best to check the website for viruses but we do not warrant that the website is free of viruses or other malicious content. For your own benefit, you should make sure that you have appropriate software and systems in place to check for viruses and other malicious content on the internet.
If you access any other sites from links from our website we cannot be held responsible for the content on that site, these external sites are outside of our control and not covered by these terms and conditions.
Our products online are mostly ‘online ranges’ therefore cannot be viewed in store. Where products cross over, instore and online there may be slight price differences due to different online & instore promotions. We reserve the right to adjust prices, goods and special offers at our discretion.
All products and offers are subject to availability and while stocks last
Vie Guarantees & Warranties
Sareer mattresses are automatically guaranteed for one year from the point of purchase with an option to extend the cover with an additional four years warranty (not applicable to all models, see product description). Simply complete the registration card delivered with the product and post it back to Vie within one month. The process can also be completed online. Over five years, repairs or replacements will be made at the following costs. If this is not completed you will only qualify for the first year automatic guarantee.
Year 1 Free
Year 2 20% of cost of purchase
Year 3 40% of cost of purchase
Year 4 60% of cost of purchase
Year 5 80% of cost of purchase
Events beyond our reasonable control
To the fullest extent permitted by law we will not be held responsible for any failure to provide or delay arising from any event which is beyond our reasonable control. This includes but is not limited to any default due to an act of God, fires, floods, earthquakes, storms, natural disasters, war, civil unrest, act of terrorism or threatened terrorism, or malicious damage to our premises, industrial disputes and individual action. This provision does not affect your statutory rights.
Law and Jurisdiction
We will try to solve any disagreements quickly and efficiently, if you are not happy with the way we handle any disagreement then this will be covered by English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the English courts.
For after sales queries:
Online sales: Customer Service Department: 01924 210664
Instore Sales: Customer Service Department: 07538 386327
By Post to:
102 /104 Kirkgate Wakefield WF1 1TB